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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 5	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 6	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 7	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q72-Q77):

NEW QUESTION # 72
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Use email as a response to a ticket
B. Add a reference to an account
C. Add a reference to a service contract
D. Add an account team member

Answer: B,C

NEW QUESTION # 73
Which tool should you use to rename the Tickets facet?

A. Language Adaptation tool
B. Workflow with a Field Update action type
C. Page Layout tool
D. Adaptation tool

Answer: A

NEW QUESTION # 74
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

A. Using a Web service
B. Maintain an HTML mashup
C. Manual upload using a CSV file
D. Scheduled upload using a CSV file

Answer: A,C

NEW QUESTION # 75
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. SOAP
B. OData
C. RFC
D. IDoc

Answer: A,B

NEW QUESTION # 76
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

A. Warranty category
B. Incident category
C. Maintenance category
D. Process category
E. Cause category

Answer: A,C,D

NEW QUESTION # 77
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